Privacy Policy

We offer a 10-day return window from the date your order is delivered.

Limited Edition pieces are final sale and are not eligible for return or exchange.

Returned items must be:

Returns that do not meet these standards will not be accepted.

To request a return, access your customer account and select the relevant order.

Once approved, you will receive return instructions. Items sent without prior authorization will not be accepted.

Return shipping is the responsibility of the customer.

A $6.00 return handling fee will be deducted from the refund.

Original shipping charges are non-refundable.

Please inspect your order upon arrival.

If your item arrives defective, damaged, or incorrect, contact us within 10 days of delivery.

ROC products are covered by a 30-day limited warranty against manufacturing defects under normal, intended use.

This warranty does not cover:

Packaging damage alone is not considered a defect.

The following are not eligible for return:

For exchanges, we recommend returning the original item and placing a new order once your return is approved.

Approved returns will be refunded to the original payment method within 10 business days after inspection.

Processing times may vary depending on your financial institution.

Returns requested beyond the 10-day window will not be accepted.

Shipping fees are non-refundable under all circumstances.